Delivery Information

FREE DELIVERY OVER £95*
Mainland UK Only (Not Scottish Highlands, Off-Shore Islands or N. Ireland) - see details below

We currently ship out Monday - Friday (apart from Bank Holidays) and orders received before 11.00am on those days will normally be sent straight out. Orders received after 11.00am and on Weekends / Bank Holidays will leave the next working day. As deliveries are made either with DHL Parcels or Royal Mail we have no control over the actual delivery time of packages which may be any time between 8.00am and 6.00pm.

Due to the increased documentation created by BREXIT we are currently unable to ship out orders to Mainland Europe or the Republic of Ireland.

Click & Collect:
We now offer the possibility of collecting your order from our warehouse in Welshpool, Powys - the "Gateway to Wales". Please chose this option in your basket. Collection is by appointment ONLY, we do not have a retail outlet. The order confirmation will give you a contact telephone number where you can arrange your collection. Please note that collections are only possible Monday - Friday 9.30am - 1.30pm. 

Delivery charges to Mainland UK:

DHL Parcels "Next Day" £7.25 Free on orders over £95 
DHL Parcels "Before 10.30" £26.90 England / Wales only, max. 20kg
Royal Mail "24"  £4.99 Maximum 3 litres / 3kg*
Royal Mail "48" £3.49 Maximum 3 litres / 3kg*

*Royal Mail services are not available for items classed as hazardous, e.g. Aerosols, Fuel Additives and Windscreen Washer Fluids.
DHL Parcels "Before 10.30" means that delivery will be made before 10.30am on the next working day. This service is only available for deliveries to England and Wales.
With shipments sent via DHL Parcels you will receive an e-mail with tracking details once the order has been shipped. Mainland UK delivery does not include the Highlands and Islands of Scotland (as defined by DHL), Northern Ireland, Isle of Man and Isles of Scilly - in case of uncertainty please just type your postcode into the box provided in the Shopping Basket. If you chose Royal Mail you will receive a text direct from them.

Highlands of Scotland, Scottish Islands, Isle of Man,  Isle of White, Isles of Scilly :

DHL Parcels (3-4 days)   Cost calculated in basket
Royal Mail "24"  £4.99 Maximum 3 litres / 3kg*
Royal Mail "48" £3.49 Maximum 3 litres /3kg*

*Royal Mail services are not available for items classed as hazardous, e.g. Aerosols, Fuel Additives and Windscreen Washer Fluids.
With shipments sent via DHL Parcels you will receive an e-mail with tracking details once the order has been shipped. Please note that although the service is classed as "24" or "48" please allow 4 - 5 working days for delivery, especially to remote areas. If you chose Royal Mail you will receive a text direct from them.

Please enter your Postcode into the box provided in the basket, choose the relevant option and the carriage charge based on the size of your order will be shown.

Northern Ireland:

Due to current Brexit legislation we can only supply to private individuals, not to a business. If your order value exceeds £135.00 including delivery costs we may split your order into two or more packages.

Channel Islands:

We are now able to ship directly to Guernsey and Jersey via DHL. Please select "Guernsey" or "Jersey" in the Shopping Basket and the carriage charge based on the size of your order will be shown. Note that once you select your choice of country in the basket the items will be zero rated for VAT purposes. You will be liable for any charges incurred when the goods are imported.

General:

Please include your mobile phone number when checking out so that you automatically receive an SMS from DHL Parcels UK / Royal Mail confirming that the goods have been collected from our warehouse and informing you of the expected delivery date and one-hour slot. All deliveries sent with DHL Parcels are supplied on a signature required service. If you have asked for the parcel to left in a safe place, we will convey this instruction to the courier but cannot guarantee this will be done as the service is a POD service and items left without signature are at the discretion of the driver. Please note that DHL Parcels may use sub-contract transport companies - we cannot therefor guarantee that specific instructions, especially requests for the driver to call beforehand, will be carried out. Please bear in mind that these drivers often have a hundred or more deliveries to make in one day!

NB. We cannot be held responsible for delays in delivery caused by the Courier. 

If the customer requests delivery to be left in a 'safe place' we cannot be held responsible for loss. 

Carriage / Packing charges are subsidised and do not even cover our own net costs - we do not make a profit on carriage!  If you have any queries regarding our carriage charges or delivery to an address, please contact us. Please be aware weights shown on products are approximate and shown only as a guide to the total weight of your order.

*Net Order Value.

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