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Delivery Information

IMPORTANT NOTICE: 

The RAVENOL brand is currently experiencing massive and unprecedented growth in markets throughout the world which has resulted in extended lead times for goods shown as "Currently not a stock item" Delivery on these items can take from 4-6 weeks after we receive your order. The production plant in Germany, already one of the most modorn in Europe,  is currently being extended to allow facilities to almost double and we are hoping that new filling lines will be in operation shortly so that lead times can return to normal. Goods shown as "Currently out of stock, more coming soon" are already on back order with the factory - you will receive a mail from us confirming the anticipated delivery date.

The carriage charge will be automatically calculated and appear in the Shopping Basket. Once the goods have left our warehouse you will receive an E-Mail with the Parcelforce tracking number and your VAT receipt.

We now offer free delivery throughout the UK and to many European countries - see below for details.

Delivery Charges to Mainland UK:

For deliveries within Mainland UK we have a standard charge of £6.90 including packaging and VAT, based on a single delivery address per order. As a result of the disproportionately high costs of picking and packing low value orders we have had to introduce a surcharge of £3.00 for orders with a product value of less than £15.00 which now attract a carriage charge of £9.90 - please consider increasing the value of your order, we certainly have plenty to choose from! Orders over  £85.00 qualify for free delivery. We can normally deliver to most UK addresses next working day for orders received before 9 a.m Monday - Friday - please note however that Parcelforce say this may not be possible in some remote areas.

Highlands & Islands of Scotland:
We can now offer next working day service to most areas, again for orders received before 9 a.m Monday - Friday. Please choose the option "Scottish Highlands 24H" in the Shopping Basket and the carriage charge will be automatically calculated - order value under £70.00 the carriage charge is £14.95, between £70.00 and £150.00 this reduces to £6.50 and orders over £150.00 qualify for free delivery.

Northern Ireland, Isle of Man & Isles of Scilly:
We can now offer two working days service to most areas for orders received before 9 a.m Monday - Friday. Please choose the option "N. Ireland 48H" in the Shopping Basket and the carriage charge will be automatically calculated - order value under £70.00 the carriage charge is £14.95, between £70.00 and £150.00 this reduces to £6.50 and orders over £150.00 qualify for free delivery.

Mainland Europe & Republic of Ireland:
We can  now deliver direct to most European countries. Once you have placed your order in the shopping basket choose the country of destination. The cost of delivery will automatically be calculated in increments of 20kg. That means the charge will increase proportionatley if your order is for more than 20 kilos / 20 litres. The total weight of your order including packaging is shown in the Shopping Basket. If your country is not shown please contact us for a specific rate.
NEW! We can now offer special rates to the following countries:
Belgium, Denmark, France inc. Monaco, Germany, Guernsey & Jersey, Luxemburg, Netherlands, Republic of Ireland: order value under £70.00 the carriage charge will appear in the Shopping Basket once you have chosen your country, between £70.00 and £150.00 this reduces to £6.50 and orders over £150.00 qualify for free delivery.

VAT free to EU Countries
If you are ordering on behalf of a company registered for VAT within the European Community you can order without paying UK VAT. Once you have filled out your address details in the Check Out simply put the VAT number in the box provided - this will automatically be checked against the company name and, if approved, will deduct the VAT from your order. NB. Please enter the number without spaces or punctuation.

Track your Order: Orders are shipped via Parcelforce, who collect daily from our warehouse near York. If you include your mobile phone number when checking out you will automatically receive an SMS from Parcelforce confirming that the goods have been collected from our warehouse and informing you of the expected delivery date.  Deliveries are normally made Monday to Friday between 9.00am and 6.00pm. Once the goods have left our warehouse you will receive an E-Mail with the Parcelforce tracking number and your VAT receipt. We normally deliver the next working day to most of the UK for orders received before 9.00am whilst European deliveries will normally take less than 3 working days (i.e. Monday to Friday inclusive), unless we contact you to advise otherwise. Carriage charges reflect our own net costs - we do not make a profit on carriage!  If you have any queries regarding our carriage charges or delivery to an address, please contact us.

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