Right of withdrawal
We want you to be satisfied with your order and pride ourselves on our customer service. However, if you do wish to return goods, please note our returns policy and follow the directions below.
Cancellation and Returns
This cancellation policy does not affect your rights when we are at fault, e.g. if goods are faulty or mis-described.
You can cancel your contract before delivery, and up to 7 working days after delivery though distance selling regulations. To do this please email us at firstname.lastname@example.org or write to us. Under the Consumer Protection (Distance Selling) Regulations 2000 we cannot accept telephoned/verbal cancellations. We will refund your money, including the original postage charges, within 30 days.
If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when returning items, so you should take out appropriate insurance cover to meet their values.
If there is a problem with the goods please contact us to discuss the matter further.
If the goods are found to be faulty within a reasonable time after delivery, you may reject them and claim a full refund.
If a fault is found later on or if you delay in making a complaint you will still be entitled to a replacement. If a replacement is not available, you may be able to claim part or full refund of your money.
It is the buyer’s responsibility to ensure that the goods are the correct specification for the vehicle concerned. We cannot accept responsibility for additional charges or consequential loss incurred if a product is not suitable or does not give the desired results. Our liability is limited to the price paid for the goods only.
Making a Return
1. We are happy to accept returned goods in the following circumstances:
- When we have sent incorrect goods (i.e. not what you ordered as shown on your order confirmation)
- When the goods are faulty or can be shown to be faulty within 6 months of purchase
- When the goods supplied are not suitable for your vehicle and in the unlikely event that we provided incorrect guidance to you as to which product/s were suitable either through e-mail / other electronic messaging medium.
- In any circumstance within 7 days of you receiving the goods. This is your right to cancel under the Consumer Protection (Distance Selling) Regulations 2000.
2. In any of the above circumstances, we will refund the cost of all monies paid, including the cost of the carriage you paid for us to deliver the goods to you.
3. We will additionally refund the cost of return carriage to us in circumstances 1a, 1b and 1c above.
4. However, if you are cancelling your contract with us under the Consumer Protection (Distance Selling) Regulations, you will need to return the goods to us at your expense. Please follow the procedure under "Cancellation and Returns" (above).
5. In all circumstances, we recommend that you obtain proof of delivery.
Please note, failure to follow the returns procedure may cause delay in your return, exchange or refund.
6. Please return any goods with their original packaging to:
RAVENOL UK Ltd.
White Syke Farm
If you live in Ireland or Northern Ireland please contact us for a delivery address before returning goods.