Delivery Information
Our shipping days are Mondays, Wednesdays and Fridays and orders received before 09.00am on those days will normally be sent straight out. Orders received after 09.00am and on Tuesdays and Thursdays will leave the next shipping day. Due to the increased documentation created by BREXIT we are currently unable to ship out orders to Mainland Europe or the Republic of Ireland.
Delivery charges to Mainland UK:
FREE DELIVERY ON ORDERS OVER £90.00 (Mainland UK ONLY)
For deliveries within Mainland UK we have an Express delivery (1-2 working days on orders received before 9.00am) for £6.75 for orders under £90.00 in product value (including packaging and VAT), based on a single delivery address per order. ORDERS OVER £90.00 IN PRODUCT VALUE WILL BE DELIVERED FREE OF CHARGE! This offer applies only to deliveries to Mainland UK and is not valid for deliveries to Scottish Highlands, offshore islands and Northern Ireland. You will receive an e-mail with tracking details once the order has ben shipped.
Mainland UK Express delivery does not include the Highlands and Islands of Scotland (as defined by DHL), Northern Ireland, Isle of Man and Isles of Scilly - in case of uncertainty please just type your postcode into the box provided in the Shopping Basket.
Economy delivery via Royal Mail:
Due to insufficient staffing and resultant long delays at our local post office we no longer find it economical to offer this service and apologise for any inconvenience this may cause.
Highlands of Scotland:
We offer an Express 2-3 working day service to most areas for orders received before 10 a.m. Monday - Friday. Please choose the option "Scottish Highlands - DHL" or "Northern Ireland" in the Shopping Basket and the carriage charge based on the size of your order will be shown.
Isle of Man, Scottish Islands:
We offer an Express 2-3 working day service to most areas for orders received before 10 a.m. Monday - Friday. Please choose the option "Isle of Man - DHL" in the Shopping Basket and the carriage charge based on the size of your order will be shown.
Isles of Scilly, Isle of White:
We offer an Express 2-3 working day service for most areas on orders. Please select "Isles of Scilly" or "Isle of White" in the Shopping Basket and the carriage charge and the carriage charge based on the size of your order will be shown.
Northern Ireland:
Brexit is making life almost impossible and now DHL Parcels are insisting we register for extra customs clearance documentation which we are just not geared up for. Unfortunately this means we currently cannot supply our friends in Northern Ireland.
Channel Islands:
We are now able to ship directly to Guernsey and Jersey via DHL. Please select "Guernsey" or "Jersey" in the Shopping Basket and the carriage charge based on the size of your order will be shown. Note that once you select your choice of country in the basket the items will be zero rated for VAT purposes.
General:
Please include your mobile phone number when checking out so that you automatically receive an SMS from DHL Parcels UK confirming that the goods have been collected from our warehouse and informing you of the expected delivery date and one-hour slot. All deliveries sent with DHL Parcels are supplied on a signature required service. If you have asked for the parcel to left in a safe place, we will convey this instruction to the courier but cannot guarantee this will be done as the service is a POD service and items left without signature are at the discretion of the driver. Please note that DHL Parcels may use sub-contract transport companies - we cannot therefor guarantee that specific instructions, especially requests for the driver to call beforehand, will be carried out. Please bear in mind that these drivers often have a hundred or more deliveries to make in one day!
If the customer requests delivery to be left in a 'safe place' we cannot be held responsible for loss.
Carriage / Packing charges are subsidised and do not even cover our own net costs - we do not make a profit on carriage! If you have any queries regarding our carriage charges or delivery to an address, please contact us. Please be aware weights shown on products are approximate and shown only as a guide to the total weight of your order.
