Privacy policy

RAVENOL UK Ltd. Privacy Notice

The information we learn from customers helps us personalise and continually improve your service. We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers and update our records. We also use this information to improve our store and platform, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.

Here are the types of information we gather:

• Information You Give Us:
We receive and store any information you enter on our website or give us in any other way. This is information is used solely for any transactions between you and RAVENOL UK Ltd. In addition we receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" which automatically send certain types of information when your Web browser accesses our Online Shop.

• E-mail Communications:
We may from time to time send important information to you via E-Mail. Please program your E-Mail account to accept E-Mails from ravenol.co.uk as an order confirmation is sent automatically when you place an order. In addition, we normally send you a short mail confirming when your order leaves our warehouse and of course once your order has left our warehouse we will mail you a VAT Receipt together with tracking details. Rest assured that we do not pester you with unnecessary advertising and/or junk mails.

Any information we receive about you is treated with the utmost confidentiality. We do not pass this on to others in any shape or form. The exception is of course any information necessary to essential 3rd Party Service Providers such as the Courier Service delivering your order, Credit Card Companies when using PayPal or your Bank when paying by Debit.

Personal and transactional account information can be viewed and updated by logging in to your account.

Please note that we do not sell products for purchase by children. If you are under 18, you may use our Online Shop only with the involvement of a parent or guardian.

If you have any concern about your privacy at RAVENOL UK Ltd., please e-mail us a thorough description and we will do our best to resolve the issue for you.