Here you may find the answer to your question before contacting us! Below are many questions that we regularly get asked at RAVENOL UK.
1. I cannot order the quantity I need?
Our shop is connected directly to our stock list. If you cannot order the item or quantity you need that usually means we are out of stock or only have a limited quantity available. Please add the item to your wish list and we will automatically inform you when it is back in stock.
2. How do I find out what oil I need for my car?
Please head over to our Which Oil Page where you can select your make and model of vehicle and it will tell you which products are suitable.
NB. This page may not work on a mobile phone so please go to: OIL FINDER and then return to our UK web site to place your order.
3. How long will my order take to be shipped out?
We are currently shipping goods out 3 days a week - Monday, Wednesday, Thursday. Cut-off time for each day is 11.00am. We will do our best to ship out orders received after that time the same day but cannot guarantee this.
4. How do I get my tracking for my order?
Your tracking number will be sent to you via email when your order is processed. Note that the goods will be shipped via our associate company Motorsport Services Ltd.
5. If my package has been damaged in transit what do I do?
Insist that the courier delivering the package enters it as damaged. Please take photos of the package and send them to us via email and we will contact you regarding the next steps.
6. I have ordered the wrong oil - how do I return it for a refund?
No problem - you have 14 days in which to contact us. Send an email with your contact details and the reason why you wish to return the product. We will then contact you with an address to return the goods to. Once they are received in our warehouse they will be checked and as long as the original seal on the cannister is intact and the product is undamaged we will refund the purchase price of the product concerned. Please do not return items until you receive the confirmation email from us as we cannot guarantee that they will be correctly processed.
7. What do I do if I want to cancel or change my order?
If you have ordered the wrong oil, or put the wrong delivery address in, please email us at firstname.lastname@example.org or give us a call on 01686 650640 ASAP so we can get this issue sorted before your order is shipped out. Note however that we do try to ship out asap after receiving your order so don't leave it too long. Once goods have left our warehouse you are responsible for the carriage charges.
8. Can I get a VAT receipt please?
We send a VAT receipt with every order.
9. I have not received my order what do I do?
Once you have received your email from us with your tracking number please contact us if you have not received your order within 3 working days.
10. The web site is showing Approvals or Recommendations that don't appear on the product label.
Ravenol is continually applying for new Approvals for existing products which can take many months to receive. In the meanwhile the product has gone into production and thousands of labels have been printed. The web site shows the current applications as notified by the factory.
11. Do NHS staff get a discount?
Absolutely! You guys at the NHS do a great job and deserve all the support you can get. Simply fill in the form here and you will receive a 12% discount on our products.