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FAQ

Here you may find the answer to your question before contacting us! Below are many questions that we regularly get asked at RAVENOL UK.

1. Are you still shipping out during Covid-19?

We are still shipping out orders as usual, however due to the pressure on DHL there may be a delay once your parcel has reached the courier. 

2. How do I find out what oil I need for my car?

Please head over to our Which Oil App where you can put in the details of your car in and it will tell you which products suit your car.

3. How long will my order take to be shipped out?

We are currently shipping goods out 3 days a week - Monday, Wednesday, Thursday. Cut-off time for each day is 11.00am. We will do our best to ship out orders received after that time the same day but cannot guarantee this. 

4. How do I get my tracking for my order?

You will only receive a tracking number if you have requested Mainland UK Express delivery. Your tracking number will be sent to you with your invoice via email at the end of the shipping day. If you have chosen Economy Delivery with 2nd Class Post this is only a "Signed For" service.

5. If my package has leaked in transit what do I do?

Insist that the courier delivering the package enters it as damaged. Please take photos of the package and send them to us via email and we will contact you regarding the next steps. 

6. I have ordered the wrong oil - how do I return it for a refund?

No problem - you have 14 days in which to send contact us. Send an email with your contact details and the reason why you wish to return the product. We will then contact you with an address to return the goods to. Once they are received in our warehouse they will be checked and as long as the original seal on the cannister is intact and the product is undamaged we will refund the purchase price of the product concerned.

7. What do I do if I want to cancel or change my order?

If you have ordered the wrong oil, or put the wrong delivery address in, please email us at info@ravenol.co.uk or give us a call ASAP so we can get this issue sorted before your order is shipped out. Note however that we do try to ship out asap after receiving your order so don't leave it too long. Once goods have left our warehouse you are responsible for the carriage charges.

8. Can I get a VAT receipt please?

We send a VAT receipt with every order and via email once the goods have been shipped. 

9. I have not received my order what do I do?

Once you have received your email from us with your invoice this will also include your tracking number if you chose Mainland UK Express delivery. If you have not received your order within 3 working days (5 days if using 2nd Class Post) please check your tracking details and get in touch with us if there are any problems, please bare in mind that there may also be delays with Royal Mail due to the large amounts of deliveries and effects of Covid-19. 

RAVENOL UK Ltd.