FAQ
Here you may find the answer to your question before contacting us! Below are many questions that we regularly get asked at RAVENOL UK.
1. I cannot order the quantity I need?
Our shop is connected directly to our stock list. If you cannot order the item or quantity you need that usually means we are out of stock or only have a limited quantity available. Please add the item to your wish list and we will automatically inform you when it is back in stock.
2. How do I find out what oil I need for my car?
Please head over to our Which Oil Page where you can enter the UK Registration Number of your vehicle and it will tell you which products are suitable. Just click on the product image and it will take you straight to our shop where you can place your order.
3. How long will my order take to be shipped out?
We are currently shipping goods out every day from Monday - Friday apart from Bank Holidays. Cut-off time for each day is 2.00pm. We will do our best to ship out orders received after that time the same day but cannot guarantee this. Once you have placed your order in the Basket you can choose the method of shipping. Next Day (Mainland UK only) with DX Express or for smaller orders you can chose between Royal Mail 24 or Royal Mail 48. Deliveries to the Highlands of Scotland, Offshore islands or Northern Ireland will take a day or two longer.
4. How do I get my tracking for my order?
Your tracking number will be sent to you via email when your order is processed.
5. If my package has been damaged in transit what do I do?
Insist that the courier delivering the package enters it as damaged. Please take photos of the package and send them to us via email and we will contact you regarding the next steps.
6. I have ordered the wrong oil - how do I return it for a refund?
No problem - you have 14 days in which to contact us. Send an email with your contact details and the reason why you wish to return the product. We will then contact you with an address to return the goods to. Once they are received in our warehouse they will be checked and as long as the original seal on the cannister is intact and the product is undamaged we will refund the purchase price of the product concerned. Please do not return items until you receive the confirmation email from us as we cannot guarantee that they will be correctly processed.
7. What do I do if I want to cancel or change my order?
If you have ordered the wrong oil, or put the wrong delivery address in, please email us at info@ravenol.co.uk or give us a call on 01686 650640 ASAP so we can get this issue sorted before your order is shipped out. Note however that we do try to ship out asap after receiving your order so don't leave it too long. Once goods have left our warehouse you are responsible for the carriage charges.
8. Can I get a VAT receipt please?
We send a VAT receipt per email for every order.
9. I have not received my order what do I do?
Once you have received your email from us with your tracking number please contact us if you have not received your order within 3 working days.
10. The web site is showing Approvals or Recommendations that don't appear on the product label.
Ravenol is continually applying for new Approvals for existing products which can take many months to receive. In the meanwhile the product has gone into production and thousands of labels have been printed. The web site shows the current applications as notified by the factory.
11. What is the date shown on Ravenol Products?
The date shown on Ravenol lubricants is the production date, NOT to be confused with best by or best before. As German laws apply differently to the UK, products made in Germany show the production date, which causes some confusion in the UK market. However, please be assured that so long as the product is stored in dry storage it can last up to five years from the production date.