Note that as a result of restrictions in force regarding the coronavirus and resulting staff shortages we can no longer guarantee a next day delivery service. Our shipping days are Mondays, Wednesdays and Thursdays and orders received before 11.00am on those days will normally be sent straight out. Orders received after 11.00am and on Tuesdays and Fridays will leave the next shipping day. Due to the increased documentation created by BREXIT we are currently unable to ship out orders to Mainland Europe or the Republic of Ireland.
Delivery Charges to Mainland UK ex. Highlands:
For deliveries within Mainland UK we have an Express delivery (1-2 working days on orders received before 11.00am) for £7.90 per 20kg / 20 litres (including packaging and VAT), based on a single delivery address per order. Note that to cover costs this service will cost £8.95 on orders under £20.00 in value. You will receive an e-mail with tracking details once the order has ben shipped.
We are also now able to offer an Economy delivery (4-5 working days - 2nd Class Post Signed For) for £4.50 on lighter orders up to 1.9 kg (2 litres). Note we cannot offer tracking with the Economy Service. Please be aware this does not include aerosols, such as spray cans, or hazardous products, such as additives as the Post do not accept these. To select Economy or Express shipping, please use the dropdown menu in the Shopping Basket.
Mainland UK Express delivery does not include the Highlands and Islands of Scotland (as defined by DHL), Northern Ireland, Isle of Man and Isles of Scilly - in case of uncertainty please just type your postcode into the box provided in the Shopping Basket.
Highlands of Scotland:
For small orders up to 1.9 kg (2 Litres) we are now able to offer Economy delivery (5-7 working days) for £4.50. Please be aware this does not include aerosols, such as spray cans, or hazardous products, such as additives. We also offer an Express 2-3 working day service to most areas for orders received before 10 a.m. Monday - Friday. Please choose the option "Scottish Highlands - DHL" or "Northern Ireland" in the Shopping Basket and the carriage charge of £18.95 per 20kg / 20 litres will be added to your order.
Isle of Man, Scottish Islands
For small orders up to 1.9 kg (2 Litres) we are now able to offer Economy delivery (5-7 working days) for £4.50. Please be aware this does not include aerosols, such as spray cans, or hazardous products, such as additives. We also offer an Express 2-3 working day service to most areas for orders received before 10 a.m. Monday - Friday. Please choose the option "Isle of Man - DHL" in the Shopping Basket and the carriage charge of £20.95 per 20kg / 20 litres will be added to your order.
Isles of Scilly, Isle of White:
For customers in the Isles of Scilly and Isle of White, we are now able to offer Economy delivery (5-7 working days) for £4.50 on small orders up to 1.9 kg (2 Litres). Please be aware this does not include aerosols, such as spray cans, or hazardous products, such as additives. For larger orders we offer an Express 2-3 working day service for most areas on orders. Please select "Isles of Scilly" or "Isle of White" in the Shopping Basket and the carriage charge of £13.95 per 20kg / 20 litres will be automatically be added.
Northern Ireland:
In order to comply with the current and extremely complex Brexit legislation we have restricted the value (including VAT) per package to £135.00. This means that if your order exceeds this value it will be sent as multiple packages. The carriage charge per package is £18.95. If you require a 20 litre size please contact us before ordering - info@ravenol.co.uk
Channel Islands:
We are now able to ship directly to Guernsey and Jersey via DHL. Please select "Guernsey" or "Jersey" in the Shopping Basket and the carriage charge of £17.45 (zero rated for VAT purposes) per 20kg / 20 litres will be automatically be added. Note that once you select your choice of country in the basket the items will be zero rated for VAT purposes.
General:
When using DHL Express Service, if you include your mobile phone number when checking out you will automatically receive an SMS from DHL Parcels UK confirming that the goods have been collected from our warehouse and informing you of the expected delivery date. All deliveries sent with DHL are supplied on a signature required service. If you have asked for the parcel to left in a safe place, we will convey this instruction to the courier but cannot guarantee this will be done as the service is a POD service and items left without signature are at the discretion of the driver. Note it is not possible to give specific instructions on items sent per post.
If the customer requests delivery to be left in a 'safe place' we cannot be held responsible for loss.
Carriage / Packing charges are subsidised and do not even cover our own net costs - we do not make a profit on carriage! If you have any queries regarding our carriage charges or delivery to an address, please contact us. Please be aware weights shown on products are approximate and shown only as a guide to the total weight of your order.
